AWARD-WORTHY CARE: (from left) Dr Kaysia and Dr Elise MacLachlan with the practice's Dignity Awards.
An Amber Valley GP practice is celebrating after receiving an award for the second year running for the high quality of their dealings with patients.
Somercotes Medical Centre has successfully achieved Derbyshire County Council’s Dignity Award, which recognises how well people are treated by health and social care services.
The Nottingham Road practice achieved a silver dignity award, after successfully achieving a bronze award the previous year.
Three ‘dignity champions’ at the practice, Dr Kaysia Heafield, Practice Manager Marion Leister and Care Co-ordinator Hilary Dunlavey make sure all staff are respectful and courteous at all times with patients.
The practice’s Patient Participation Group (PPG) has also supported staff in their good work. Together they have developed a gallery of community art work by patients and for patients to make sure the surgery is a warm and welcoming place.
Dignity award inspectors checked patient comments and feedback and the PPG noticeboard as part of their assessment.
Dr. Kaysia Heafield, from Somercotes Medical Centre, said: “We're very proud of these awards and think we’re the first GP practice to win two.
“We do everything possible every day to support patients and give the best care so we hope when patients see the certificates it reminds them how much we care and that they’re in good hands.”
The Care Quality Commission (CQC) - which assesses how well GP practices look after patients and run their surgery – checks if people are treated with dignity as part of their inspections.
Kate Brown, Director of Planning and Primary Care Development for NHS Southern Derbyshire Clinical Commissioning Group, said: “I’m delighted Somercotes Medical Centre has achieved this latest well-deserved award.
“We’re working hard alongside all our practices to make sure patients receive compassionate and effective care and that professionals demonstrate they understand their needs.
“I’d like to congratulate the practice on achieving this accolade.”
Councillor Rob Davison, Deputy Cabinet Member for Adult Social Care at Derbyshire County Council, said: “Our Dignity Awards are a celebration of really good and thoughtful care.
“Dignity, respect and compassion are essential in any type of care so it’s important we recognise and honour this.
“I’d like to congratulate Somercotes Medical Centre for their achievement and for continuing their good work.”