Watchdog Diagnoses Derby Practice As 'Outstanding'

A GP practice with sites across Derby has been diagnosed as “outstanding” by Government watchdogs.

The Care Quality Commission (CQC) has given The Park Medical Practice, which has surgeries in Borrowash, Chaddesden and the University of Derby, the highest available rating following an inspection carried out in December last year.

Inspectors reported the practice – one of Southern Derbyshire Clinical Commissioning Group’s 56 member surgeries – provides innovative, caring, effective, responsive and well-led services for its patients.

All of England’s GP practices are being assessed under the CQC’s new programme of inspections and given a rating according to their proven safety, effectiveness, care, leadership and responsiveness.

The Park Medical Practice was particularly praised for:

  • Holding a Quality Practice Award from the Royal College of General Practitioners – the highest attainable award available for commitment to the highest quality of care.

  • Placing a high importance on patient empowerment, education and self-management of their health needs, with a focus on long-term conditions. This includes patients with diabetes getting a copy of their review form and test results before they attend reviews so they can prepare for them.

  • Reaching out to patients who are reluctant to attend the surgery. It campaigns for men to see a GP about any health issues, or advice on lifestyle changes and this has resulted in 286 more men attending the practice between June and August 2014.

  • High levels of engagement with patients and the Patient Participation Group (PPG) to improve services.

The Park Medical Practice is a partnership between ten GPs and the practice manager, providing primary medical services to 25,329 patients. The main practice is in Chaddesden, with branch surgeries at the University of Derby and Borrowash.

Heather Simpson, Practice Manager, said: “We’re delighted with our “outstanding” rating because the health and wellbeing of our patients is at the heart of everything we do.

“We’re proud of our staff and services and grateful to our patients for their involvement and support in the work we do to keep them healthy and happy.

“Without working together in partnership in the way we do we wouldn’t be as successful so we’d like to thank everyone involved in this tremendous achievement.”

Tina Brown, Locality Manager for Southern Derbyshire Clinical Commissioning Group, which The Park Medical Practice is part of, said she was happy for all concerned.

Ms Brown added: “Every member practice within the CCG’s four network areas does everything possible to provide outstanding patient care and meet the health needs of local residents – whatever they might be.

“To have the CQC inspectors confirm that they see the work of the practice as being the best it could be just adds to the job satisfaction everyone gets from being an excellent primary health care provider.

“I’d like to congratulate staff on this well-deserved success.”

Dr David Disney senior partner at The Park Medical Practice said: “We were delighted to receive an outstanding rating for our practice by the CQC inspectors.

“This is a great reward to all the partners, staff and our Patient Participation Group who are dedicated to provide the best possible care to our patients. 

“The CQC recognised that we are one of a few practices nationally that has held the Royal College of General Practitioners Quality Practice Award on two occasions in recent years and achieving the further recognition from the CQC evidences all our hard work."      

Hilary Calladine from the practice’s Patient Participation Group, said: “The fact that Park practice has obtained the “outstanding” rating from the CQC comes as no surprise to us.

“Thoughout the last few years we have watched the Park expand its services and grow due to the dedicated team who form the heart of the practice.

“They are totally committed to the welfare of their patients and have no hesitation in going the extra mile when necessary.

“As a group of patients we feel privileged to count ourselves as part of this dynamic team who listen to our suggestions, and sometimes criticism, and use this to improve the service.”

Published: 02/04/2015