Derby City Practice Rated ‘Outstanding’ by Health Watchdog

A GP surgery in Derby city centre has been rated ‘outstanding’ in an inspection by an independent health watchdog.  

A routine inspection by the Care Quality Commission (CQC) reviewed five main areas of care offered at Wilson Street Surgery and rated them ‘outstanding’ overall. The surgery was found to be ‘outstanding’ for effectiveness and responsiveness, and ‘good’ for being safe, caring and well-led.  

The announced inspection took place on March 9, where inspectors learned the practice had a “clear understanding of the needs of the local population and services were offered to meet these needs.” 

Outstanding care included the outreach sessions the practice hold at the local homeless shelter, flu clinics at a local day centre and improving access to healthcare services for vulnerable people across Derby.   

The practice was also celebrated for its commitment to identifying and supporting carers in the community. Staff identified over 4% of their population were carers, and inspectors found that in addition to offering health checks and vaccinations, the practice also held events throughout carers week with mini pamper sessions for those who care for others.  

Inspectors also highlighted that:  

  • Urgent appointments were available on the same day
  • Patients said they found it easy to make an appointment to see a GP
  • The practice has good facilities and is well equipped to treat patients and meet their needs
  • Patients felt they were treated with compassion, dignity and respect.  

Dr Little at Wilson Street Surgery said: “We’re very proud to be the first inner-city practice to achieve outstanding in our CQC inspection. We are particularly pleased that our efforts for the homeless and mentally ill patients were acknowledged.  

“We’re overwhelmed with the great feedback we’ve received, and look forward to continuing working with our patients and Patient Participation Group to improve our offer to patients.”   

Practice Manager Sue Altoft added: “All our staff and patients deserve this result, and I would like to congratulate and thank everybody who continues to work with us to ensure we give our patients the best care possible.” 

Kate Brown, Director of Primary Care and Community Services for NHS Southern Derbyshire Clinical Commissioning Group, said: “This is a fantastic achievement for Wilson Street Surgery and demonstrates the great work that is being done within primary care in Derby city. 

“Their work in the community to make healthcare services accessible to vulnerable patients is testament to the commitment staff have to ensuring they provide the very best care to their population.”

To view the report visit

Published: 26/09/2016