A Derby GP surgery has been rated as ‘outstanding’ in an inspection by an independent health watchdog.
A routine inspection by the Care Quality Commission (CQC) reviewed five main areas of care offered at Park Lane Surgery in Allestree and rated them ‘outstanding’ overall, being ‘outstanding’ for effectiveness and caring, and ‘good’ for being safe, responsive to patient needs and well-led.
An announced inspection took place on February 23. Inspectors learned that patients were “treated with compassion, dignity and respect” and “were involved in their care and decisions about their treatment”.
Outstanding care included a melanoma awareness event being held to provide screening and referrals to treat potential or actual identified skin cancers. Five people who might not have otherwise visited their GP about their skin lesion were identified as a result.
Another feature praised by inspectors was a questionnaire sent to dementia patients and carers so they could let them know preferences about their treatment. This meant they could be cared for effectively, with dignity and respect, at times when they were unable to communicate effectively.
Inspectors also highlighted that:
- urgent appointments were available on the day they were requested
- patients say they are able to see their preferred GP within one day and routine appointments could be booked up to four weeks in advance and are usually available the next day
- the practice has good facilities and is well equipped to treat patients and meet their needs
- there is a clear leadership structure and staff say they feel supported by management
- patients are asked to give feedback and the practice actively uses this in running its services.
To carry on improving inspectors recommended the surgery:
· review the system of clinical audits to ensure all are repeated as part of the continuous improvement in outcomes for patients.
Dr Geoff Nichols at Park Lane Surgery said: “We’re obviously delighted to have such wonderful feedback from our CQC inspection.
“I’d like to thank our patients, and patient participation group, for working so well with us and helping us to continue to improve.”
Dr Isobel Parkes added: “I’d like to congratulate all our employed and associated staff who thoroughly deserve this recognition of their continuous hard work and passion for putting patients first and giving them the best possible care.
“We are delighted the CQC recognised the real team effort that made this possible.
“We don’t take this rating for granted and will continue to work closely with patients, partners and our CCG to build on our strengths.”
Kate Brown, Director of Primary Care and Community Services for NHS Southern Derbyshire Clinical Commissioning Group, said: “This is great news for the surgery and they can all be very proud of their success.
“It is clear they work incredibly hard to offer the highest quality care for patients and for this to be confirmed through independent assessment is a real achievement.
“I hope they continue to flourish and offer NHS patients the level of service we are all striving to provide.”
Read the CQC’s summary findings and full report at: https://www.cqc.org.uk/sites/default/files/new_reports/AAAF0510.pdf