Patient views are wanted on Derby NHS walk-in services

Health bosses have announced a 90-day public consultation that will seek patients’ views on walk-in services in Derby.
These services are currently available in the Open Access Centre in St. Thomas’ Road, and the Walk-In Centre in Osmaston Road.
The consultation by NHS Southern Derbyshire Clinical Commissioning Group (CCG) starts today (Monday 2 September) and will allow residents to have their say on current services and how services should be provided for the future.
The CCG, which buys health services for more than 525,000 patients in Derby City and Southern Derbyshire, is reviewing the services because the contracts held by the organisations running the centres come to an end in March 2015.
The CCG wants to ensure that the new contracts continue to specify the services that local people want and need.
The consultation will include an online survey that the public will be able to complete by visiting Anyone without Internet access can obtain a hard copy of the questionnaire by calling the Patient Advice and Liaison Service on 0800 032 32 35. 
To encourage as many people as possible to get involved, there will be posters in both centres and GP surgeries across Southern Derbyshire.
The survey, which takes just minutes to complete, will ask five questions about the type of services people would like to see provided.
The consultation will also include two public events, the first of which takes place in Derby Assembly Rooms on Wednesday 9 October. There will be two sessions, the first from 1.30pm to 4.30pm and the second from 5.30pm to 8.30pm to enable people who are at work during the day to have their say.
The consultation will end with a second event, at the Assembly Rooms on Tuesday 12 November, when the final proposals for the services will be available for discussion and comments by the public.
People can sign up for either or both events by sending an email to: or by calling 01332 868732.
Anyone who is unable to attend either or both events but would still like to be involved in the options and final proposals should contact the Patient Advice and Liaison Service on 0800 032 32 35 before the event on Tuesday, 12 November.
The findings of the new survey will be taken into account alongside those of an earlier questionnaire which asked existing patients what they thought of the centres and how they could be improved.
Dr Sheila Newport, Chair of NHS Southern Derbyshire CCG, said:
“As these contracts are coming to an end, we want to make sure that walk-in services provided in Derby are still the right services for local people and that they still provide value for money.
“The review isn’t about saving money as funding for these services will not change. This exercise is to make sure we are meeting our patients’ needs effectively.” 
To learn more about the consultation, visit or call engagement manager Claire Haynes on 01332 868677. 

NHS Southern Derbyshire CCG represents 57 GP practices and is one of four clinical commissioning groups in the county responsible for the healthcare of people in Derbyshire.

Charles Malkin, Communications Officer

Tel: 01246 514971/07825 274111

Ref: SD/RHR/389

Published: 25/04/2014