Patients reassured about 111 in Derbyshire

Patients in Derbyshire can be reassured that the 111 service in Derbyshire is not affected by problems being experienced elsewhere in the UK. This is because the County’s 111 service is run by Derbyshire Health United, a not for profit social enterprise established by local GPs which also runs the GP out of hours service.

NHS Direct, which provides the 111 service in other parts of the country, has announced its plans to pull out of its contracts, but Derbyshire’s 111 service is totally unaffected by this move. The 111 service was rigorously tested through a pilot scheme and has been successfully running in all parts of Derbyshire since August 2012.

111 refers people directly to the services that they need whether that be walk in services, urgent care centres, minor injury units or the GP out of hours service. A high proportion of nurses and GPs in the call centres are on hand to give advice and talk directly with the patients as needed.

Lindsey Wallis, Chief Executive of Derbyshire Health United, said:

“The 111 service, run by Derbyshire Health United, has been a success in Derbyshire because it is completely connected to the GP out of hours service, which we have successfully operated for many years. As a GP led social enterprise we believe that 111 services are best provided as an integrated service which runs alongside GP out of hours services.

“Results from an independent survey published by CFEP UK show that 82% of the 206 people surveyed were either satisfied or very satisfied with the service and 93% of people who called the 111 number got through to the call centre first time.”



Rob Hill, Head of Media Relations

Tel: 01332 868954/07884 118775


Ref: DHU/RHR/382

Published: 28/04/2014