Dignity award for Derby surgery

NHS Southern Derbyshire Clinical Commissioning Group (CCG) has saluted a Derby GP practice as the first of 32 in the city to be awarded a prestigious accolade for respecting the dignity of its patients.

The Bronze Dignity Standard Award was made to the Macklin Street Surgery by Derby Safeguarding Adults Board, recognising the practice’s outstanding commitment to respecting and protecting vulnerable people.

Health and social care leaders from the safeguarding board were impressed that all practice staff had completed equality and diversity training, and that the surgery had made a string of practical improvements including new privacy screens for patients, and a laminated card telling staff who to contact with safeguarding  concerns.

The practice had displayed posters in Macklin Street and in its surgery in Park Farm, Allestree to explain its safeguarding policy. It had also ensured that Derbyshire Health United, which provides the county’s out-of-hours GP service, held RightCare plans describing the health needs of high-risk patients with complex, long-term conditions.

The development of Macklin Street’s policies and procedures on dignity and safeguarding was led by Ian Cooper, supported by Dr Sally Giovannelli, who received the award from Bill Nicol, head of adult safeguarding for the CCG, which plans and buys healthcare for 525,000 people.

Practice manager Anne Armstrong said: “We’re delighted to be the first Derby surgery to achieve this standard. We’re very proud because it recognises that the team has gone the extra mile to protect patient dignity.”

Ian Cooper said: “I became dignity champion because I believe that being treated with dignity is a basic human right, not an optional extra. Dignity is part of everything we do in the practice.

“Every person should be treated with dignity and courtesy, whether a patient, health worker or member of the public. If we can get dignity right, then everything else we do with patients, their family and carers will follow.”

Dr Sheila Newport, Chair of NHS Southern Derbyshire CCG, said:

“This award shows that Macklin Street is living by the shared value of all 56 of our GP practices to put patients at the heart of everything they do.”

The award is valid for two years, after which reassessment must take place.

Published: 17/07/2014