GPs issue hoax call warning

Derbyshire GPs have reassured patients that they would never share their personal information with anyone else.

The move was prompted by hoax calls to two patients of Swadlincote Surgery and to a patient of a practice in the north of the county. The patients told their practices they had been called by an alleged company offering a new treatment for arthritis and seeking to arrange a home visit for the following day.

The trickster asked if the patients lived alone and if they had a partner with arthritis. When the patients said they were not interested, the caller became aggressive. The caller said the patients’ contact details had been provided by their GP practice.

One of the patients reported the matter to the police, who advised her to inform her practice so that other patients could be warned.

Now, Dr Avi Bhatia, Chair of NHS Erewash CCG, has stressed that no practice would ever disclose confidential information:

“Our patient records are held in strict accordance with the Data Protection Act and would never be shared with anyone without patient consent.”

Dr Sheila Newport, Chair of NHS Southern Derbyshire CCG, added:

“No NHS organisation would ever cold call a patient to seek medical information. Therefore, any patient receiving such a call should discontinue the call immediately and inform the police.”

NHS Erewash and Southern Derbyshire CCGs plan and buy healthcare for more than 620,000 people in the south of the county.

Published: 21/08/2014